As an international, family owned company, Vorwerk offers some 20,000  employees and 600,000 sales advisers in more than 60 countries a host of opportunities for personal development. Our successful direct sales concept, the fascination of our well-known brands and the long-term prospects we offer represent ideal conditions for anyone eager to make the most of every chance to actively help shape their own future.

The Corporate IT Department at Vorwerk & Co. KG in Wuppertal is searching for a
Service Manager (m/f) Content Management Systems
We are an international and dynamic group that operates successfully in many markets. We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us.

Job Responsibility:



  • Accountable for the technical delivery/operation for Contant Management Systems and Services across the organization
  • Ensures that each service is delivered according to the service attributes, such as performance, availability, security, etc.
  • Manages the risk of operating the service, designates technical architect and backup, coordinates communication among support staff and systems staff
  • Serve as point of escalation for major incident management, incident management, problem management, and change management
  • Ensures that any changes to the service under their care follows the current change management work practice
  • Participation in internal and external service review meetings
  • Works with service owner to identify and prioritize service improvement
  • Responsible for ensuring that the service entry in the service portfolio/catalog is accurate and maintained
  • Creating, maintaining and negotiating SLAs and OLAs for the service and ensure that the performance meets the requirements
  • Provides reporting and metrics on performance of service, manage delivery and lifecycle of service business strategy development, manages vendor relations
  • Successfully completed university degree in Computer Science or an equal education
  • Some experience in working within matrix organisations with large geographically dispersed teams
  • Proven experience in service management for different content management or asset management systems
  • Understanding of enterprise content managment capabilities including asset/object model creation and governance, content analytics, information lifecycle, and metadata strategies
  • Understanding of the asset managment business, as well as taxonomy implementation, migration, and management systems
  • Kowledge in the following applications or equivalent to e.g. Adobe experience mananger, Image Master, My Documentum, Digital Asset Manager, Retention Policy Services, Information Rights Management
  • Understanding of direct sales processes and procedures
  • ITIL Foundation certified
  • Strong interpersonal and intercultural commuication skills
  • German native speaker and business fluent English skills, any additional language is a plus



Vorwerk & Co. KG
Eleonora Palazzesi,
+49 202 564 1256