As an international, family owned company, Vorwerk offers some 20,000  employees and 600,000 sales advisers in more than 60 countries a host of opportunities for personal development. Our successful direct sales concept, the fascination of our well-known brands and the long-term prospects we offer represent ideal conditions for anyone eager to make the most of every chance to actively help shape their own future.

The Corporate IT Department at Vorwerk & Co. KG in Wuppertal is searching for a
Service Manager (m/w) Hybris Marketing
We are an international and dynamic group that operates successfully in many markets. We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us.

Job Responsibility:



  • Accountable for the technical delivery/operation of SAP Hybris Marketing services across the organisation
  • Ensures that each service is delivered according to the service attributes, such as performance, availability, security, etc.
  • Manage the risk of operating the service, designates technical architect and backup, coordinates communication among Support and systems staff
  • Serve as point of escalation for major incident, problem, and6 change management
  • Ensure that any changes to the Service follow the current change management work practice
  • Participation in internal and external service review meetings
  • Work with service owner to identify and prioritize service improvement
  • Responsible for ensuring that the service entry in the service catalogue is accurate
  • Creating, maintaining, and negotiating SLAs and OLAs for the service and ensure that the performance meets the requirements
  • Provide reporting and metrics on performance of service and manage vendor relations
  • Successfully completed University degree in Computer Science or an equivalent education
  • Some experience in working within matrix organisations
  • Close alignment with the customer capability, as well as SAP
  • General customer and CRM knowledge
  • Functional understanding about Marketing and Sales processes
  • Functional understanding of segmentation, scoring, nurturing, analytics, campaign management, lead management, and E-Commerce
  • Understanding of CRM tools
  • Knowledge about SAP CRM, as well as SAP Hybris Marketing
  • Understanding of direct sales processes and procedures
  • ITIL Foundation certified
  • Strong interpersonal and intercultural communication skills
  • German native speaker and business fluent English skills, any additional language is a plus



Vorwerk & Co. KG
Eleonora Palazzesi,
+49 202 564 1256