At Vorwerk, you can.

Welcome to Vorwerk – as a Service Delivery Manager (m/f/d)

Life is full of contradictions. We prove that these can be perfectly united, not only with our innovative products, but also with exciting opportunities for experienced professionals. If you are a forward-thinker and strategist who wants to make things happen, we offer you the space to pursue your ideas. Shape the future of Vorwerk with us.
 

We are an international and dynamic group that operates successfully in many markets.
We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us.

More @ vorwerk.com

JOB RESPONSIBILITY:

  • Accountable for the technical
    delivery/operation of digital products and
    services across the organisation
  • Enable the delivery of a high-quality Service to end users, and to ensure Service operations processes are in place to meet business requirements
  • Ensure that each service is delivered
    according to the service attributes as
    described in the service catalogue, such as
    performance, availability, security, etc.
  • Ensure that the service catalogue is up-todate
  • Champion in projects and developing a
    strong understanding of projects impacting services
  • Manage the risk of operating the service,
    designates technical architect and backup, coordinates communication among Support and systems staff
  • Performs service reviews with Vorwerk
    teams and suppliers and act as escalation
    level
  • Conduct internal and external service Review Meetings
  • Work with service owner to identify and
    prioritize service improvement
  • Control, review and report SLAs and OLAs regarding the services and ensure that the performance meets the requirements
  • Conduct performance control and its budget
  • Provide reportings and metrics on
    performance of services and manage
    vendor relations and presents them to the
    respective board

REQUIREMENTS:

  • Successfully completed Information
    Technology studies or an equivalent
    education
  • Several years of relevant working
    experience within IT, at least 3 years in the required field in service Management
  • Previous experience as a team lead or
    demonstrable experience in leading virtual teams
  • Experienced in handling complex solutions, especially with Cloud, Hybris, Dockerized, web & iOS application
  • Experience in the management of external service providers
    Proven knowledge of service Management frameworks (e.g. ITIL, Cobit) - ideally ITIL® foundation certification and especially Service Operations / Service Transition
  • Basic knowledge of project management
    frameworks (e.g. PMI, Prince2) - ideally
    Prince2® foundation certification
  • Excellent customer facing service skills
  • Excellent organisational skills and able to
    work under pressure and meet deadlines
  • Self-motivation and able to take
    responsibility
  • Able to demonstrate a high degree of
    flexibility including shift and out of hours
    working
  • Extensive capability to communicate and
    interact internationally and with various
    management levels
  • Fluent German and English language

Contact:

Vorwerk Services GmbH
Dieter Degner
Mühlenweg 17-37
42270 Wuppertal
+49 202 564 1251
www.vorwerk.com